Privacy Policy

Account information:

• Email address (required for registration)
• Name or company name (if provided)
• Payment information (processed by third-party payment providers — we do not store full card details)

Usage information:

• Bandwidth consumption and plan usage statistics
• Dashboard login activity (timestamps, IP addresses)
• Support tickets and communication history

Website analytics:

• Pages visited, referral source, browser type, device type
• Collected via privacy-respecting analytics tools
• We do not use invasive tracking or sell analytics data

What we do NOT collect:

• We do not log the websites you access through our proxies
• We do not monitor, record, or inspect the content of your proxy traffic
• We do not store browsing history or DNS queries routed through our proxies

We use collected information to:

• Provide and maintain the Services (account management, billing, support)
• Process payments and prevent fraud
• Communicate with you about your account, plans, or support requests
• Improve the Services based on aggregated, anonymized usage patterns
• Comply with legal obligations

We do NOT use your information for:

• Advertising or ad targeting
• Selling to third parties
• Profiling or behavioral tracking beyond basic analytics

We do not sell your personal information. We may share information only in the following circumstances:

• Payment processors: To process transactions (Stripe, cryptocurrency payment providers)
• Legal requirements: If required by law, court order, or government request
• Service protection: To enforce our Terms or protect against fraud, abuse, or security threats

• Account data is retained for the duration of your account plus 12 months after deletion
• Billing records are retained as required by applicable tax and financial regulations
• Support communication is retained for 24 months after the last interaction
• Analytics data is retained in aggregated, anonymized form and is not linked to individual accounts

We implement reasonable technical and organizational measures to protect your information, including:

• Encrypted connections (HTTPS) for all website and dashboard access
• Encrypted storage for sensitive account data
• Access controls limiting who within our team can access personal data
• Regular security audits of our infrastructure

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use essential cookies to maintain your session and dashboard login. With your consent, we also use Google Tag Manager and Google Analytics 4 to measure website performance, signup flow completion, and purchase conversion across trueproxies.com and my.trueproxies.com.

Analytics consent is optional and can be withdrawn. We keep ad personalization disabled by default and use analytics only for service measurement, funnel analysis, and product improvement.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Export your data in a portable format
• Withdraw consent for optional data processing

To exercise any of these rights, contact us at privacy@trueproxies.com. We will respond within 30 days.

If you are located outside the country where our servers are based, your information may be transferred to and processed in a different jurisdiction. By using the Services, you consent to this transfer. We take reasonable steps to ensure that your data is treated securely regardless of where it is processed.

TrueProxies is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated "Last updated" date. For material changes, we will notify you via email or dashboard notification.

For privacy-related questions or requests, contact us at:

• Email: privacy@trueproxies.com
• Telegram: @trueproxies