Refund Policy

Evaluation availability and terms vary by product and offer. Review the current public catalogue and the authoritative checkout terms before ordering; an evaluation may be free, paid and credited, or application-based.

Hourly and daily plans are non-refundable. These short-duration plans exist specifically for evaluation and testing at minimal cost.

Weekly and monthly plans are eligible for a refund only in the event of a verified technical issue on our side that prevents normal use of the Services. Examples include:

• Prolonged service outage exceeding our uptime commitment (99.9%)
• Systematic proxy failure across the network (not isolated target-specific blocks)
• Billing errors resulting in incorrect charges

If a refund is approved:

• If the plan was active and used for one day or less, we deduct the cost of one day's usage based on the daily rate and refund the remaining balance
• If the plan was active for more than one day, the refund is prorated based on unused time

• Dissatisfaction with proxy performance on specific target websites (website-specific blocks are not a service failure — different proxy types or products may work better)
• Failure to use the Services during the plan period
• Account termination due to Acceptable Use Policy violations
• Change of mind after purchase

Contact our support team with your account email and a description of the issue:

• Email: hello@trueproxies.com
• Telegram: @trueproxies

We aim to process refund requests within 3 business days. Approved refunds are returned to the original payment method.

If you initiate a chargeback or payment dispute without first contacting our support team, your account will be immediately suspended. We encourage you to contact us directly — we're available 24/7 and resolve most issues within 30 minutes.