Refund policy

The free trial is 1 hour of Residential IPv4 Unlimited at 10 Mbps, at no cost. It never converts into a paid plan, so there is nothing to refund.

Hourly and daily plans are non-refundable.

Weekly and monthly plans are eligible for a refund only in the event of a verified technical issue on our side that prevents normal use of the Services. Examples include:

• Prolonged service outage exceeding our uptime target (99.9%)
• Systematic proxy failure across the network (not isolated target-specific blocks)
• Billing errors resulting in incorrect charges

If a refund is approved:

• If the plan was active and used for one day or less, we deduct the cost of one day's usage based on the daily rate and refund the remaining balance
• If the plan was active for more than one day, the refund is prorated based on unused time

GB-based traffic packs are refundable only for a verified technical issue on our side that prevents normal use. Refunds are prorated by unused traffic.

• Dissatisfaction with proxy performance on specific target websites (website-specific blocks are not a service failure — different proxy types or products may work better)
• Failure to use the Services during the plan period
• Account termination due to Acceptable Use Policy violations
• Change of mind after purchase

Contact our support team with your account email and a description of the issue:

• Email: hello@trueproxies.com
• Official support: @tprxme

We aim to process refund requests within 3 business days. Approved refunds are returned to the original payment method.

Please contact support before opening a chargeback. We can usually fix billing issues faster through Support chat, Telegram support or email, and we're available 24/7. Accounts with an open chargeback are suspended until it's resolved.